Notice: Due to issues with the processing of VAT on deliveries to the EU a limit has been put in place, restricting orders to a maximum of £135. We apologise for any inconvenience this causes.

Terms & Conditions

1) Safety

The items on this site are not suitable for young children aged 14 or less.. The items on this site are not toys and may contain very small parts requiring assembly.

White metal items contain lead, which is dangerous if chewed or swallowed. White metal items may also have sharp points or edges, which can injure if handled incorrectly.

 

2) VAT

Prices of miniature figures and models in the shop for UK customers include VAT at 20%. EU customers will pay VAT at the rate appropriate to their country.  Customers from outside the European Union will not be charged VAT. Customers who live outside the EU but who wish to have items delivered within the EU must pay VAT at the rate of the destination country. These prices are indicated clearly for each item on the shopping cart.

Books and wargames rules, are zero-rated for VAT. VAT is due on delivery charges if the order is a mixed order of books and rules.

3) General

  • Painted figures shown on the site are for display purposes only.
  • All items are sold unpainted and unassembled.
  • All items are supplied in pack quantities as described on the shopping cart.
  • Where appropriate, command strips are supplied at a ratio of 4 per pack of 24 infantry strips and 5 per pack of of 15 cavalry strips. These ratios can be varied up or down at the customer’s request.

 

4) Confirmation Of Online Orders

Customers will be sent written confirmation by email that their order has been received. Confirmation that an order has been received does not constitute acceptance of that order.

 

5) Shipping Times

Most orders for which all items are in stock (CDs, bases, scenics and rules) are dispatched within seven days of ordering, subject to delays resulting from holidays, sickness, or preparations for wargames shows.  All other items are cast to order in strict order if receipt.  Expectations on delivery times have been increased following the trend of very large online trading companies.  Please be patient - we are a tiny company with only two staff and each order is cast indvidually to customer requirements.  This, and a standard posting method means that orders will never arrive within three days of having been placed.   We are currently running up to three weeks delay before casting is done and the order sent.

 

6) Postage, Packing And Delivery

Postage charges in the UK are 10% of the total order value, those to mainland Europe 20%, and for the rest of the world 30%. These charges are subject to VAT where appropriate.  There are minimum postage charges of £4.00 for UK orders, £5.00 for Europe, £7.50 for the Rest of the World.

UK orders are sent by first class post.

Tracked orders are sent by Special Delivery for which there is an extra charge of £5.00.

Orders to the EU are sent Delivered Taxes Paid (DPD).  This means that you are charged the VAT due at the appropriate rate when you place your order. 

We are not responsible for any 'handling charge', local sales taxes or customs duties levied on goods.  

 

7) Collect At Show

Should you wish to place an order for collection at a show, we have a included a  a ‘Collect At' on the shopping cart, allowing you to place an order online to collect at a named wargames show. Payment can either be made as normal, or taken at the show. We cannot guarantee to fill an order placed later than the Wednesday prior to a show.

 

8) Lost Parcels

Postal services around the world have proved to be generally remarkably efficient and effective in getting the parcels delivered safely and in good time. However, sometimes packages can be delayed by the system or, if an overseas order, by Customs. Some countries, such as Canada are especially prone to customs delay.

Please note that Royal Mail will not recognise that a parcel is lost in the UK until 15 days have elapsed from dispatch, and in the EU/worldwide until 25 days have elapsed. Our normal policy is to replace lost items although this does not affect your statutory rights. You can instead request a refund under distance selling regulations.

All parcels will use the address details supplied by the customer.  We can take no responsibility for the non-arrival of a parcel due to incomplete or incorrect information.   Please check your delivery details and ensure that they are correct and complete.

 

9) Returns & Refunds

Under distance selling regulations, customers have a cooling off period whereby they can change their mind and cancel or return an order within fourteen working days of receipt without giving a reason. Customers must return goods supplied to them if they cancel an order. Returned goods must be undamaged and of merchantable quantiry

Customers are bound to take good care of goods they receive and to return unwanted items in good condition. Customers that do not return unwanted items in good condition are liable for the cost of such items. Customers must return goods at their own expense.

10)  Confidential Data

Customers' names and addresses are stored in our accounts software held on computer and in the shopping cart database.   This is necessary in order to raise invoices and process orders.. Our accounts database does not hold customers' telephone, email, or card details. Baccus 6mm will not pass on this information to any other person or organisation, nor use it in marketing. Information collected on this site is used only to fulfil orders and to collect payment. No credit card details are held in any electronic form.

You have the following rights under GDPR regulations

  • You can request to see what information we hold about you.  This is exactly the same information that you will see displayed when you log on to your account details.   However, we can confirm that should you so wish.
  • You can, at any time, ask us to delete all of your personal details and close your account.
  • You do not have to create an account with us to place and order with us.  The account system is in place purely to stop you having to enter your details every time you order from us.
 

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