TOPIC: It's Déjà Vu all over again... |
Administrator Posts: 897 peter 4th Sep 2020 10:32:15 We're back from a few days holiday and getting back into the swing of things. The Good News is that during the down time, the process of making physical changes to Baccus HQ has continued with the aim of getting our production levels increased. It's not going to make an obvious impact immediately, but it is the first step towards the mystical realm of 'Normality'.
In the meantime, we are back to the situation of large backlog of orders to clear and a closed shopping cart. We are working hard to sort this out. Lots of you are quite naturally emailing and messaging us with quite reasonable questions about this situation. The problem is that a LOT of you are being quite reasonable and a large part of the day is being spent on replying to the questions rather than concentrating on getting the order pile reduced. As a result, here is a list of FAQs that apply to the current situation. Please take the time to read them. *** When will my order be cast and on its way? **** This is not always as easy for us to predict as you might think. Let’s give you a method of how you can do a rough assessment this for yourself. Very broadly, for each four hours that we had the cart open, we received enough orders to keep us working for one week. .We will post a weekly update on our progress to date - just check your order number against this and you will be able to estimate how long before we get to you. **** Will I be notified when my order is sent? **** You will receive an automated email when your order has been processed and ready to send out. **** My order hasn’t arrived yet – can you let me have a tracking number? **** We do not used a tracked service for standard orders, so we cannot provide a tracking number or chase it up. **** My order was sent two/three/four weeks ago, and it hasn’t arrived yet. Is this normal? **** No, this sort of delay is not at all normal, but we aren’t living in normal times. Postal services around the globe have been badly affected by Covid19, facing the double pressures of staff absences and massive unseasonal demand on their services. A lot of packages are actually getting through in a reasonable time, but some are badly delayed. It really is a matter of being patient. Should any order really be lost in the transit process it will be replaced. To date, that has applied to just two orders out of one thousand plus sent out around the world. We need to rethink what the time threshold for ‘lost’ is nowadays. **** I have an order waiting to be cast. Can I add to it? **** This is happening a lot at the moment. As ever, perfectly understandable, and for the most part it is for finishing touches, such as flags, bases etc. If we don’t have to cast it, then this really isn’t an issue. However, some customers have asked to effectively double or treble their existing order. The problem is that by doing so, you are effectively ‘pushing in’ the queue and stepping all the orders behind you further back, so it's 'No' to any additions that have to be cast up. **** Can I place an order for things that don’t have to be cast? **** Yes you can. Rules, flags, basics, basing materials, scenic etc. can be ordered by email. Please get in touch if that is all you require. **** When can I place an order again? **** The BIG question…My best estimate would be that weare looking at mid-October. I will post on the Baccus News page, and on Facebook and Twitter in advance so as to let as many know as possible. Please don’t get the impression that we don’t like talking to or hearing from customers. To be honest that is one of the delights of this business. It’s just that at a period when we are facing massive pressures on time and resources it just makes sense to broadcast some basic information rather than provide multiple personal responses. Let's end this on a positive note. We are now looking to restart the process of hiring new staff to get production moving once again, and also adding another casting machine. The process of getting new items made and released is moving through the gears and you can look forward to some much-anticipated exciting new products finally becoming available in the latter part of the year. Take care and stay safe. I have plans. I am dangerous when I have plans... |
Standard User Posts: 63 Le Comte de Froufrou 5th Sep 2020 03:09:05 No worries. It'll keep my credit card happy, and push me to finish other projects before starting a new one (which will be better planned...). |
Standard User Posts: 12 stephen290white@btinternet.com 6th Sep 2020 12:34:37 thank you for the update, still can't believe that people are struggling with the idea that their order is going to be delayed due to the current situation. keep up the great work, and the cart being shut gives me time to save up for my Russian Nap Army to join the French and Prussians! 32mm to 6mm, every minature is a little personality |
Standard User Posts: 429 njt236 6th Sep 2020 04:42:31 I'll wait until mid October to start my Baron's War project. Through the travail of the ages Midst the pomp and toil of war Have I fought and strove and perished Countless times upon this star. G S Patton |
Standard User Posts: 3 archon6666 6th Sep 2020 07:21:31 i have been looking for the weekly update thread but i cant find it. where would it be located, so i can check the status of my order? |
Standard User Posts: 3 bobrunnicles 15th Sep 2020 02:53:37 archon6666 you are not alone, I just came here to look up that info too lol. FWIW my order number is #14874, what's yours? |
Administrator Posts: 897 peter 16th Sep 2020 07:55:26 The return from holiday (seems like an age ago), and a change to the way we organise things in the workshop has upset the system we had in place for reporting. Happily we are now in a position to start again very shortly and the first update will be in place this Friday.
I have plans. I am dangerous when I have plans... |
Standard User Posts: 3 archon6666 16th Sep 2020 08:50:31 thanks for letting us know peter =} and bobrunnicles my number is #14873 so i got you by 1 lol |
Standard User Posts: 46 peter.mccrone 17th Sep 2020 09:37:25 14709 = got to the button before the both of you! :-)
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Standard User Posts: 46 peter.mccrone 18th Sep 2020 05:19:24 Orders despatched "now past 14700" - HOW MUCH PAST??? More than 9? 8?? I'm all on tenterhooks here now! |